I'm curious just how many people have gotten caught by Verizon's terrible $650 to switch deal? I saw the commercials and thought it was a great Deal. Little did I know it would end up costing me $350 out of my own pocket to switch. Advise to anybody reading this is to stay with AT&T or Sprint or even T Mobile but stay away from Verizon.
I visited the Store in Bellevue Square Washington to be made feel like I was getting the best deal ever. I advised I wanted to trade in my iphone 6 and get a new 6s instead. While doing this I asked the Sales Rep if this would affect me getting my early termination fee with AT&T Reimbursed. He advised me that it would not and I should send my final bill in to Verizon. He even gave me the URL to where I should send it. So I left the Store happy with my new iPhone 6s. That was until I got my final Bill and submitted for reimbursement. I get a reply from Verizon advising me that the Trade in Value I got for the iPhone exceeded the value of the Trade in Value and I was not eligible for reimbursement.
I contacted Verizon Customer Service and spoke to a CS Rep to be told that they would reach out directly to the Store and have the manager of the Bellevue Square Store Reach out to me regarding this issue. - This Never Happened
I contacted Verizon Customer Service again only to be advised that I would need to speak to a member of their Switch Team as they handled all these queries.
I called the Switch Team at this point and spoke to one of the Agents there who assured me that this was starting to become a pattern and that she would escalate appropriately and have somebody contact me. The agent advised this could take up to 14 Days and the escalation would be handled as it was received. I never received a response for this escalation and no other correspondence other than I owe them money.
One month on I contact Verizon Customer Service today and speak to a representative. He advised me that I would need to speak to the Switching Team. The agent spoke to the Switching team on my behalf and came back and advised that basically it was tough and Verizon have fulfilled their Obligation.
BEWARE ANYBODY ATTEMPTING TO SWITCH. IT WILL COST YOU MONEY OUT OF POCKET. THIS DEAL IS NOT WHAT IT SEEMS.