Verizon Switch Program
ShauneG
Enthusiast - Level 2

In January I switched two lines over using the Verizon Switch program.  The store at the time said I should receive text messages on each of the new lines within 30 days on getting my switching fees and phone payoff fees back.  After 30 days I went in and inquired upon it.  I was told that the information was completely incorrect (that employee had gotten fired for giving out misinformation) and they gave me a paper on how to go forward.  This was on Friday March 11.  I came home did the turn in process online and used the email receipts from that to process the switch site requirements.  Notice when you go there it asked for your contact information including your phone number.  I have four lines on my account so I put MY contact information in here.  On Monday I get an email for each of my phones saying the final bills are invalid.  After being on hold in the chat box for about 30 minutes then talk with them, come to find out the phone number you are supposed to put is the switched line.....not contact number.  I was able to correct both of those things and today I get a email for each of my numbers again, only this time both claims are denied because I did not turn my phones in within 45 days.  I just got off the phone and asked where in the FAQs, Terms and conditions, or the paper I got from my local verizon with their corporate header on it states that?  He only told me they are verbally supposed to tell me that part?  It is clearly stated that you are to make your claim by the 60 day mark which I did, but nowhere does it say that I needed the phones in by the 45 day mark.  Has anyone been through this mess?  I am ready to jump ship to ATT as the signal is better here, they are cheaper and they have the same promotion only everything is clearly spelled out for each step.  At this point I wouldn't lose any money. 

Does not say switching number does it?  Only says Verizon number so I put in my verizon contact number which is not the same as the number I was processing this for..........

Switch.png

Did not turn in old phone within 45 days?  Where is this ever explained?

45 days.png

Certainly not this paper from Verizon....only mentions the 60 days which I met.....

Verizon Paper.png

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Re: Verizon Switch Program
hworkman
Enthusiast - Level 3

Yep, join the club. There are quite a bit of people fighting this [removal required by the Verizon Wireless Terms of Service] on here. I did the switch in late December and submitted all my information on January 20th. I kept receiving invalids, turns out I turned in the wrong bill. After I got the correct one, I contacted Verizon (through chat) and that rep told me to resubmit everything and for each line. I did so. I have received over 6 invalids and I think I am officially done trying with them. The last invalid I got was because I had missed the 60 day mark, although I was told to resubmit everything by the rep. I contacted them again yesterday and was told that there was nothing he could do and he would have to forward it on to senior specialists, I'm definitely not getting my hopes up for it. I hope they can use the money they were supposed to give me for something else.

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Re: Verizon Switch Program
Jon323
Newbie

I am getting the same run around with Verizon! I received an email confirmation from Verizon that I would receive my in 14 days. Received nothing. When I call Verizon, they tell me it not yet been processed. Lame.

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Re: Verizon Switch Program
vzw_customer_support
Customer Service Rep

We don’t want to see you leave ShauneG. We are deeply sorry to hear the experience with the promotion wasn’t clear and easy. We strive to provide the right information the first time. Here’s an awesome link for the Switch promotion http://bit.ly/1pRLuM2


StevenM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Verizon Switch Program
ShauneG
Enthusiast - Level 2

Yes I've rwad all through that and it doesn't specify the 45 day thing.

Please don't send generic replies. Answer my concern with a real person. My

original post says I already read that, don't patronize me or insult my

intelligence.

On Mar 18, 2016 9:37 PM, "Verizon Wireless Customer Support" <

Re: Verizon Switch Program
ShauneG
Enthusiast - Level 2

The answer to my question and concern is not there. Do you even read what

I wrote? Seems you don't know what you're doing.

On Mar 18, 2016 9:37 PM, "Verizon Wireless Customer Support" <

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Re: Verizon Switch Program
ShauneG
Enthusiast - Level 2

Talked to a supervisor today and they said many people have been calling in dealing with both this issues I have a terrible time with....he says give it 15 days and it will be approved.  We'll see.

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Re: Verizon Switch Program
Not applicable

Yeah - I have a different issue, but was told "all will be taken care of". It didn't happen for me.....

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Re: Verizon Switch Program
hworkman
Enthusiast - Level 3

Well just got my final email from Verizon(senior specialist mentioned above) telling me I was no longer eligible for the credits and my money back because I went past the 60 day mark. I only did it after I was told that I could by a representative through chat. We had full intentions of eventually joining Verizon, but would never had done it so soon had it not been for the promotion they ran. So I'm out on about $500. Really upsets me, after I specifically asked about the time limit situation, but was assured I was okay on my time.

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Re: Verizon Switch Program
Tidbits
Legend

You guys read the FAQ? It does say you have to wait up to 8 weeks to get the card once approved. If you checked all the carriers switch to them promotion they all say 6-8 weeks.

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