Port Out Question
chris1060
Specialist - Level 1

I had two phones on my account. Recently a family member on my account ported their number out to another carrier (against my advice). On My Verizon, it shows that number as suspended. Will it cancel off my account, or do I need to contact VZW to have it removed for billing purposes?

Thanks in advance n

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Re: Port Out Question
SuzyQ
Community Leader
Community Leader

Once the port is completed and the current billing cycle has ended, the line should be off your account, automatically cancelled with the port.  If that line was still in a contract, be prepared to see ETF charges on your next bill.

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Re: Port Out Question
SuzyQ
Community Leader
Community Leader

Once the port is completed and the current billing cycle has ended, the line should be off your account, automatically cancelled with the port.  If that line was still in a contract, be prepared to see ETF charges on your next bill.

Re: Port Out Question
chris1060
Specialist - Level 1

No, both devices on month to month. Thank you SuzyQ.

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