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How do I reset my password?
shellystuer
Newbie
‎02-10-2016 06:15 AM

How do you reset your password if the you forgot it?  My daughter has not used this in quite a while and cannot remember the password to sign on.  Any advice would be appreciated.

Thanks -

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Re: how do you reset passwords if you forgot your password
vzw_customer_support
Customer Service Rep
‎02-12-2016 06:24 AM

Hi there shellystuer,

Let's get your daughter back into the device! It's never good being locked out. Is it the lock screen that she is locked out of? If so, she can sign in to the android device manager here: http://spr.ly/6587BbBi9 using her Gmail account/password, and change the lock code.


LeoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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An Accepted Solution is available for this post. Jump to solution.
Re: how do you reset passwords if you forgot your password
vzw_customer_support
Customer Service Rep
‎02-12-2016 06:24 AM

Hi there shellystuer,

Let's get your daughter back into the device! It's never good being locked out. Is it the lock screen that she is locked out of? If so, she can sign in to the android device manager here: http://spr.ly/6587BbBi9 using her Gmail account/password, and change the lock code.


LeoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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