My phone popped up an android on a black screen message block erasing
mwc5555
Newbie

Looks like my phone reset on its own and it won't take my gmail info to let me reactivate.

Labels (1)
0 Likes
Re: My phone popped up an android on a black screen message block erasing
vzw_customer_support
Customer Service Rep

We'd like to help! Is the device not allowing access at all without the Gmail? Are you certain you're using the same email that you originally used when activating the phone? Which device are you using?

TylerK_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!


0 Likes