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just got a 4g phone... went online which out the phones made a payment which i shouldnt of had to since i just paid yesterday and my new phone will not work
nicole1107
Newbie
‎02-08-2016 06:06 PM

need the 800 number

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Re: just got a 4g phone... went online which out the phones made a payment which i shouldnt of had to since i just paid yesterday and my new phone will not work
Ann154
Community Leader
Community Leader
‎02-08-2016 06:20 PM

Prepaid or postpaid account?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: just got a 4g phone... went online which out the phones made a payment which i shouldnt of had to since i just paid yesterday and my new phone will not work
vzw_customer_support
Customer Service Rep
‎02-10-2016 06:15 PM

Hello Nicole1107,


I understand the importance of getting your new phone activated. I want you to start enjoying the awesome speeds of 4G. What type of payment was made?  Are you on a postpay or prepay account?


KatrinaN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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