samsung phone froze during update and won't power back on. anyone have similar experience?
gmamajackie
Newbie

My Samsung S5 phone won't power back on. It froze during an update. Anyone have a similar experience?

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Re: samsung phone froze during update and won't power back on. anyone have similar experience?
vzw_customer_support
Customer Service Rep

gmamajackie, we want to make sure that this issue is properly resolved. When you plug the device into a charger, does it power on?


HarleyE_VZW
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