Chinese character on a black screen ellipsis 7
Briankelly96
Newbie

My tablet will not respond to the manual reboot of pressing the on/off button and the volume button. It has Chinese characters on a black screen. I have tried every combination of button holding/pushing and nothing works. It's stuck! What do I do?

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Re: Chinese character on a black screen ellipsis 7
vzw_customer_support
Customer Service Rep

Lets get your tablet back up and running Briankelly96. When did this start? Did you recently install any new third party apps or new software to your tablet when it started? Are you able to access the different menus on the tablet?



Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Chinese character on a black screen ellipsis 7
Briankelly96
Newbie

Somehow by morning it had rebooted itself and was in the middle of an upgrade. It works fine now. Thank you.

Sent from the iPhone of Kelly Holmlund

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