message says did not download, unable to tell from whom
joddt
Newbie

I'll get a status on my message program that the message didn't download, but no other info.  No way to tell whom its from or what the message is.  No way to retry to get it.? Very frustrating. 

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Re: message says did not download, unable to tell from whom
vzw_customer_support
Customer Service Rep

Joddt,


I know we are going to get back to loading all your text messages joddt.  Our next step will be to complete a Factory Reset http://vz.to/1E2GfbM .  Prior to completing the reset I want to make sure that you have all your information saved.  Are you currently using the Verizon Cloud?  Click on the link for steps on how to complete.  http://vz.to/1wzL0ps

YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: message says did not download, unable to tell from whom
vzw_customer_support
Customer Service Rep

Joddt, I would also be troubled if I could not download a message. Let’s get this figured out. When did this problem start? What kind of Android phone do you have? What type of message is this?


AlbertoR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: message says did not download, unable to tell from whom
joddt
Newbie

It has always done this. I have a Droid Turbo. I don't know what type of

message this is because all it says is "message not downloaded". I do know

it has given me trouble with downloading multimedia messages. But

sometimes I've found that people have told me they sent me just a regular

message and it hasn't downloaded either. We do live in an area with

limited service. - we have a booster at our house. But my phone was

within range the whole time when this current incident happened. I use the

messaging program that was on the phone with the green box with darker

green lines on it... I don't know what its called. I tried once switching

to the "Verizon messaging" but it was taking hours converting my messages

over so I stopped it - I didn't know what that was all about and it was

ringing as it did each one... I couldn't take it anymore...

On Sun, Nov 29, 2015 at 9:14 AM, Verizon Wireless Customer Support <

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Re: message says did not download, unable to tell from whom
vzw_customer_support
Customer Service Rep

Joddt, I rely on my messaging heavily. Let’s get this figured out as we don’t want you to miss out on anything important. Are you able to send Picture Messages?


AlbertoR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: message says did not download, unable to tell from whom
smith6612
Community Leader
Community Leader

Is your phone's mobile data turned off? This shouldn't affect SMS messaging, but it will affect all MMS (Picture, Video, Group) messaging.

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Re: message says did not download, unable to tell from whom
joddt
Newbie

Nope, my mobile data is on.

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Re: message says did not download, unable to tell from whom
joddt
Newbie

And I can get group messages. And pictures if they are sent as an

attachment. But not if they are the main message. Or not emoticons.

On Nov 29, 2015 3:50 PM, "Joanna Twombly" <joanna.twombly.mobile@gmail.com>

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Re: message says did not download, unable to tell from whom
vzw_customer_support
Customer Service Rep

That is good. We want to keep it like that, joddt.
Please do me a favor and place the Turbo in safe mode http://vz.to/12bThaX and have someone try to send a message to you again. We want to see what happens at that point.
This is also a great tool  http://vz.to/MLDgRr . I’m not sure of the steps you have already taken to resolve the messages.



TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: message says did not download, unable to tell from whom
joddt
Newbie

I just did that and it downloaded his message, and also one with a picture

as well. The problem is this doesn't happen all the time. Sometimes they

come through, sometimes they don't.

On Sunday, November 29, 2015, Verizon Wireless Customer Support <

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Re: message says did not download, unable to tell from whom
vzw_customer_support
Customer Service Rep

Joddt,


I rely on my messages to keep me communicated and I want you to be able to do the same.  When did you start having these issues with your text messages?  Is your Droid Turbo software up to date?



YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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