How can I unlock my device?
emjaelv
Newbie

The pin Code That I Set Last Night, Is Now Not Working, Causing me To Be Locked Out & Will Not Give Me Back Up Question As An Option. How Else Am I Unable To Unlock My Phone?

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Correct answers
Re: Galaxy S6 Lockout
vzw_customer_support
Customer Service Rep

Oh no, I have been here before emjaelv. Do you have a Gmail account setup on your phone? If so, this link : http://bit.ly/1hD5A8B will take you to a site that will allow you to change your passcode.  Once you get there you will need to put in your Gmail log info>select your phone>click on lock>enter the new code> your phone should go to a lock screen where you can put in the new code.
AnthonyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Galaxy S6 Lockout
vzw_customer_support
Customer Service Rep

Oh no, I have been here before emjaelv. Do you have a Gmail account setup on your phone? If so, this link : http://bit.ly/1hD5A8B will take you to a site that will allow you to change your passcode.  Once you get there you will need to put in your Gmail log info>select your phone>click on lock>enter the new code> your phone should go to a lock screen where you can put in the new code.
AnthonyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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