How do I turn off the lock screen?
JulieJ63
Enthusiast - Level 1

How do I take the lock screen off

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1 Solution

Correct answers
Re: lock screen
Snn5
Legend

Go to Settings in the phone.  Go to Security, scroll to Clear Credentials.  Now you can change your lock screen security.

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Re: lock screen
fernandobot
Specialist - Level 1

please be more specific as to the type of device you have. we are fellow Verizon customers and do not have access to view what you have on your account.

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Re: lock screen
TyreC
Enthusiast - Level 2

Samsung S4

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Re: lock screen
Snn5
Legend

Go to Settings in the phone.  Go to Security, scroll to Clear Credentials.  Now you can change your lock screen security.

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Re: lock screen
TyreC
Enthusiast - Level 2

I was able to navigate to "Clear Credentials", and I tapped it.  The letters in "Clear Credentials" dimmed.  Then I went back out and Powered the phone off.  When I powered it upu again, it still wanted a PIN to enter my screens, which was the Screen Lock I had on before  started all of this.  So the above routine apparently did not work.  Help? 

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Re: lock screen
Snn5
Legend

Yes.  You need to go back to your Lock Screen settings after clearing credentials to select a new lock screen pattern, slide, PIN, or none, Face, etc....

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Re: lock screen
TyreC
Enthusiast - Level 2

Awesome!  Worked as advertised!  Thank you!!! 

Re: lock screen
Snn5
Legend

YAY!!!!!! Smiley Happy

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