1 Reply Latest reply on Oct 29, 2015 7:41 PM by smith6612

    Network Congestion?

    azuleyez

      I just switched to Verizon from AT&T. The area I work & live is a very popular area for businesses & residents alike. Specifically, I'm talking about areas near the intersection of Mallory Ln & Cool Springs Blvd, in Franklin, TN 37067. As you will see in the attached photo, data is virtually non-existent, even though the phone shows plenty of signal. Neither myself, or my business partners can reliably use your network in this area - ever. There are so many people and businesses in the area that I'm surprised that there is such a lack of service. I can call & text fine, but the data simply does not work.

       

      I never, ever had this problem with AT&T or even Sprint, years ago.

       

      How can this be resolved? Obviously, many others are having similar issues.

       

      Thanks. IMG_0108.PNG

        • 1. Re: Network Congestion?
          smith6612

          In the problem areas, please do the following and report back with what band your phone is connected to. To find this information, follow these steps:

           

          1: Open up your Phone application

          2: Dial the following number exactly as it appears. Hit the call button when done: *3001#12345#*

          3: Click on "Serving Cell Info

          4: Look for "Freq Band Indicator." Note down and report back with this number. You will see either "13" "4" or "2"

          5: Look for "Downlink Bandwidth" and "Uplink Bandwidth." These values may be empty at first, but should populate within a minute or two (keep the screen awake). Note down the Mhz value (will be 5Mhz, 10Mhz, 15Mhz, or 20Mhz).