google maps quit working
barbdraper
Newbie

About 2 weeks ago Google Maps just quit working.  When I open it all I get is a blue dot in the middle of the screen -- no map.  When I search for an address, the little circle just keeps going round and round.  I took it into the Verizon store twice and they tell me that it isn't an issue with the phone because Verizon Navigator works just fine.  They uninstalled and re-installed but to no avail.  They say it is an issue with the app which may be corrected when there is a new update to the app.  Meanwhile, I really miss Google maps!  Any suggestions?

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Re: google maps quit working
vzw_customer_support
Customer Service Rep
barbdraper,

I rely heavily on my Google Maps so I feel your frustration. Let's look further into this and see what is going on. I would like you to give the application a good reboot. I just need you to:

-From main screen go to Apps

-Settings

-Applications

-Application Manager

-All (can drag finger from right to left along the top till shows All)

-Maps app (will be alphabetical)

-Force Stop

-Clear Data & Clear Cache

-Then go ahead & power your phone off & back on.


Let us know if you notice a difference.



ChristinaM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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