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I cannot dial. A message pops up that says "unfortunately, contacts has stopped" and then the keypad disappears.
JCinFlorida
Newbie
‎10-06-2015 02:29 PM

I cannot dial. A message pops up that says "unfortunately, contacts has stopped" and then the keypad disappears.

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Re: I cannot dial. A message pops up that says "unfortunately, contacts has stopped" and then the keypad disappears.
Snn5
Legend
‎10-06-2015 03:20 PM

Go to your app manager and clear the cache for contacts.

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Re: I cannot dial. A message pops up that says "unfortunately, contacts has stopped" and then the keypad disappears.
vzw_customer_support
Customer Service Rep
‎10-08-2015 02:44 PM

JCinFlorida,


Oh no! This is not what we want to see happening. Help is our middle name & you've come to the right place! When did this problem start to happen? What is the is the make & model of your phone? Have you been able to turn the phone completely off and then back on & try the call again?



AliciaS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I cannot dial. A message pops up that says "unfortunately, contacts has stopped" and then the keypad disappears.
Snn5
Legend
‎10-08-2015 07:52 PM

OP states previously that the phone is a Samsung Galaxy S5.

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