I do want to ensure that we get you the correct information. Are you referring to "emoticons"? If so, when you're writing a text/ e-mail, you can select Options, select desired emoticon, then continue your message. If the emoticons are not in your phone, (& they're not in every phone), here is a link that can help you make them out using keys/ symbols on your phone: http://bit.ly/1QHrtil
ChristinaM_VZW
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