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Cloud - where did my stuff go?
ipadupad2
Enthusiast - Level 1
‎09-22-2015 09:52 PM

Hi -

Before cleaning out my Galaxy s5 cell and resetting to factory settings, I uploaded my contacts/pictures/etc. to the Verizon cloud.  Now I am trying to find everything and download it to my new Windows notebook and iphone - but it's not there. 

Somewhere somehow I missed the class that explains what's happening. 

Could you help?  Please!

Many thanks again,

Ipadupad2 

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Re: Cloud - where did my stuff go?
vzw_customer_support
Customer Service Rep
‎09-23-2015 05:23 AM

I would definitely be lost without my data, ipadupad2. Let's work on this together. Did you download the Verizon Cloud app to your new phone? Is the content you uploaded to Verizon Cloud visible on your online account? http://vz.to/IsygQ6


LynnD_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Cloud - where did my stuff go?
MiiHere
Champion - Level 3
‎09-23-2015 05:25 AM

It's always good to make sure everything is backed up before you delete your phone.

You can access your verizon cloud by going to my verizon>my account>back up contacts (this takes you to the cloud) if you don't see anything in it, then chances are the back up didn't actually complete and go through.

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