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my phone screen won't do anything. I've tried shutting down, but the message comes up, slide down to shut off, but it won't let me?
Randybev1
Newbie
‎09-18-2015 06:23 AM

myWindows phone screen won't do anything. I've tried shutting down, but the message comes up, slide down to shut off, but it won't let me?

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Re: my phone screen won't do anything. I've tried shutting down, but the message comes up, slide down to shut off, but it won't let me?
primortal
Master - Level 1
‎09-18-2015 06:25 AM

Little hard to help without knowing what phone you have

If its a Lumia device hold the power and volume down button for about 10 seconds till it vibrates and reboots.

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