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I can receive calls when roaming but I cannot make calls
jvigil76
Newbie
‎09-17-2015 08:36 PM

Is anybody else having this issue? I can receive calls when I'm roaming but I cannot make any calls.

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Re: I can receive calls when roaming but I cannot make calls
Snn5
Legend
‎09-18-2015 04:47 AM

Do you have a balance in the account to cover the roaming charges?  Although I would think that you'd be charged in and out, not just out.

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Re: I can receive calls when roaming but I cannot make calls
jvigil76
Newbie
‎09-18-2015 06:47 AM

I thought the same thing about having money in the account.  I added money to the account to and it still didn't help.  It's very frustrating as I've talked to Verizon support and they have no idea.

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Re: I can receive calls when roaming but I cannot make calls
Snn5
Legend
‎09-18-2015 06:51 AM

Try one of these network refreshes:

Basic phone:  *228

Smartphone:  Remove SIM card, power off, Reinsert SIM, power on.  (If you can't get to the SIM without removing battery, just power off first and then remove SIM, wait a min, reinsert SIM, and power on.

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Re: I can receive calls when roaming but I cannot make calls
jvigil76
Newbie
‎09-18-2015 07:09 AM

Thank you for the tip.  I will see tonight when I get to my job if it helped.  I always roam where my job is located.

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