Advertise 4G and I barely get 3G. Now you want me to buy an extender?

[jsaxtang65]

Why do you say there is 4G in my area, when there is minimal 3G?  It doesn't matter where I am, outside or inside. This is not good business practice!  If it said poor service in my area, I would buy the extender. Since it says 4G is in this area, I expect at least a decent 3G signal.

[vzw_customer_support]

We want you to have the best wireless experience possible. I apologize if taht hasn't happened. Was it always this way? Did it change? We can cover all the options here.
BobbyN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[jsaxtang65]

We just moved here. The "map" shows 4G. We can't finish a call and txt

messages don't even send at times.

On Sep 3, 2015 4:02 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

jsaxtang65, congratulations on your recent relocation. We'll take a closer look into this issue to provide you with a resolution. How's service when you leave your home? Which make/model phone do you have?

LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[jsaxtang65]

Service is worse when I leave my house because we live on top of a hill. We

can see a tower in the distance. There has already been a ticket created

and we have gotten a generic response about location and blah, blah, blah.

Bottom line is this. You say the service is here and it isn't. You want me

to spend money to make your so called service function correctly. I have

been a customer for many, many years and, at this point, willing to change

providers to get the service you say, you are providing. Why can't you

furnish the booster, so your service works? Send a technician out and have

them attempt a phone call. This should not be my financial problem.

On Sep 3, 2015 5:14 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

@jsaxtang65

I can definitely understand your frustrations and I don't want to see you leave us over this.  Where exactly are you experiencing this problem, zip code?

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[jsaxtang65]

Collins Landing Rd. Weare, NH. 03281.

On Sep 3, 2015 7:08 PM, "Verizon Wireless Customer Support" <

[pherson]

Topography,  terrain, home structure, etc determine a cell radio signal. It is not guaranteed by any means. If you need to rely on a cell check other companies to see if they work. No cell company is going to research or invest tens of thousandsof dollars for one customer.

[jsaxtang65]

I Don't know who you are or why you think you can talk to a customer that

way but, all I want is a booster, provided by your company since you

advertise the service in this location. I will forward your very blunt and

rude response to as many people as possible using social media! Please

have your supervisor contact me so I can explain why your are losing a 12

year customer. Don't forget that I can keep a copy of everything just like

you can. Your response was rude and I will continue to elevate this issue

until I am satisfied.

[Snn5]

Look at you!!!  They finally hired you?