I recently had to replace a phone that had broken, and so I purchased a replacement of the same model. While awaiting my replacement to arrive, my monthly plan was expiring, so I added funds to renew it. When my new phone arrived just a couple days later and I activated it, however, I was required by the website to switch to a different plan. The new plan costs exactly the same as my old one and is for all intents and purposes the same plan - both are pretty standard $35 prepaid monthly plans with mostly the same features. I assume my old plan that I was on was discontinued and changed to a similar plan. But because I had to choose a new plan, I was required to immediately pay my monthly fee to be able to use my new phone, so I in essence had to pay the exact same monthly fee twice in about three days. I was hoping there might be a way to resolve this, because while I have no intentions of becoming argumentative, I do feel a bit cheated by an awkward system. I don't think it's Verizon's intent, I just feel the website wasn't robust enough to handle such a nuanced situation. Thank you for any assistance you can offer.
Chagrin, we want to make sure you have a positive experience with Verizon Wireless at all times. I do apologize for this issues that you have been facing. Unfortunately, we don't have access to any of the prepaid services on Socail Media. I would suggest on reaching out to our Prepaid Team to go over this issue. They can be reached toll free by calling 888-294-6804.
KevinR_VZW
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