Return Policy ?
Branda
Newbie

I purchased a jet pack under a promotion deal and have had it over 14 days return and exchange policy and want to return it and cancel services for it but have a 2 yr contract on it. My question is how much if any will it cost me to return the product and early termination fees? Tried customer service I have to wait 30 days to be added to my husband's new Acct to get an answer.

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Re: Return Policy ?
vzw_customer_support
Customer Service Rep

It breaks my heart to hear you are looking to leave us Branda. What has you wanting to disconnect? Is there anything we can do to keep you as a customer? In order for us to provide specific information we would need the Account Owner to reach out to us. However, if this jetpack was just opened, you would be entitled to pay the early termination fee of $175 plus the amount of days in service.


JorgeO_VZW
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