Backup error message popup
dsal5
Newbie

I keep on getting this message on my 6 edge every few minutes for no reason:  "Warning:  Backup cancelled.  No data connection.  Connect and retry" 

Can anyone tell me why I am seeing this?

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Re: Backup error message popup
vzw_customer_support
Customer Service Rep

dsal5, I would love to assist you with your Galaxy S 6 Edge device and the unknown notification you're receiving on your device.


When did this problem begin?  Are you using any backup application or service on your device, such as Backup Assistant or the Verizon Cloud application?  Do you have a data connection (WiFi or 4G LTE) on your device when you see this error?  Please let me know so that I can further assist.


AnthonyTa_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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