How do I reset my phone when my screen goes black?
Max12345
Enthusiast - Level 1

My phone has been in the OtterBox Defender case since I received it in May of this year. I just made a phone call and put my phone back into my pocket. When I got it out to check the time, the screen was black like it usually is when not in use. However, none of the buttons work and I cannot power the phone on or off. The blue light is blinking, but nothing else will work. It seems like a factory defect to me. What do y'all think is going on?

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Re: My screen just went black. There is nothing.
tikibar1
Community Leader
Community Leader

If you hold the power and volume down buttons simultaneously for 10-30 seconds, does that reboot the phone?

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Re: My screen just went black. There is nothing.
tikibar1
Community Leader
Community Leader

If you hold the power and volume down buttons simultaneously for 10-30 seconds, does that reboot the phone?

Re: My screen just went black. There is nothing.
Max12345
Enthusiast - Level 1

Thank you so much! It worked!

Re: My screen just went black. There is nothing.
tikibar1
Community Leader
Community Leader

You're welcome.