I switched plans and upgraded my phone this evening to an iPhone 6. In the process of the transaction, the VZW sales person kept saying he'd "bundle in" a "Free LifeProof Case" for me. Over and over, kept saying "Free Lifeproof Case". I got through all the fast talk marketing and product name-drops, purposely confusing non-comparisons of different plans, and then finally walked out with my phone. I got home and looked at the receipt. I was charged full price for the case! The case is a Lifeproof "FRE". FRE is the *model* name, not the price of "free", but the VZW sales person kept referring to the great deal I was getting with this bundle. I am incredibly angry with this tactic. I have small children at home, and getting out of the house to return the case is a costly inconvenience. What is the best plan of action for dealing with this?
You always deserve clear and accurate information, abigailsw. I apologize for the experience as selling with integrity is at the forefront of our business. We do offer a 14 day return period to help you find some time as the return must be completed in store. May I have the store location and representative name as well so we can ensure this is addressed through the appropriate feedback channel?
Thank you,
YaleK_VZW
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