I am a NEW customer and so far very, very disappointed in Verizon's customer service. When I received my first bill, I could not believe it. I was charged for items I did not know about, nor agree to. I told the salesman I did not want an insurance plan, never had one, never wanted one but somehow I ended up with 3 plans plus a $40 activation fee on a FREE tablet that I didn't need and didn't want! But if was FREE for signing up and oh the FREE tablet came with a 2 year contract, another forgotten tidbit the salesperson overlooked. Anyway, I called the Verizon store on Main St. in Ephrata, PA, salesperson was out, no one else could help me. Called Verizon they said I had to call the store and go through them to get a credit. I called the area manager Ryan Slayton and he promised to refund the initial charges of $75.00 on my 1st bill. Finally something is going right...oops, said that too soon. Well that didn't happen, Verizon shut off my phone service (because I paid my bill LESS the $75.00 promised) so I called I had to pay the $75.00 in order to get my phones working again. Kept calling the area manager regarding the issue, received my second bill, now with $20.00 per item, TIMES (3) re-activation fee added to the bill !!!!! I am so over VERIZON. HOW DO I GET HELP WITH THIS PROBLEM??????????
Unfortunately, that is an authorized retailer store and not a corporate store, which makes it harder to deal with since sometimes they have their own rules. You'll just have to keep pressing the issue with local management, but remember they will go back to the receipt and agreement and say you authorized all of the above, even IF the salesperson did not say a thing about the extras.
You should be able to get the insurance removed, and probably credited, although it depends on how long it was actually on there. As far as the tablet goes, nothing is ever entirely free...and the issue here is twofold. The store reps are salespeople first and foremost, and are trained (I presume) to move products and services and move on. They skim over the fine print, but at the end of the day, it is the customer's responsibility to know what you're getting. The information was there, you just didn't take the time to review it all. That is made more difficult by the fact that most stores are using tablets now instead of physical printed contracts, but trust me, if you insist on reading it all or canceling the transaction completely, you'll find they are willing to wait for that.
As far as the reconnect fees, Verizon (and all other companies) give fair warning before suspending service. Emails, texts, calls. If you didn't answer calls or respond to the other methods, that is your fault alone. The fact that you were promised credits but then were threatended with suspension for nonpayment (or underpayment), should have prompted you to try and resolve it or at least get confirmation that credit was pending. It's unlikely you will get the reconnect fees credited, but not impossible. My advice would be to get the situation cleared up and chalk it up to a good learning experience, and go forward a wiser and more wary customer. You could switch providers, but the suspension looks bad for you, and you'll still have to pay for service through your current cycle as well as any ETFs. Best of luck to you, whichever course of action you decide to take.
Gah...I meant THREATENED not "threatended."
To add, you can get back any partial month left when cancelling insurance, so if you had insurance on 3 devices for half the billing cycle then cancelled, you'd get back 50% of that times 3, IF you had already paid ahead of time and didn't wait until due date and paid the week the statement was generated, otherwise the next bill will just be 50% less for the insurance. Prorating and all that.
Also, having a very short period with one carrier can make the next carrier impose a stronger credit decision resulting in a higher deposit, or deposit to begin with, where initially there might not have been one.
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