I currently own a Moto X (2nd Gen) in and around the Walhalla, SC area (29691 zip). Lately I have noticed that my phone has been losing signal strength in areas where it originally had great signal strength. I thought it was just my phone personally until my girlfriend pointed out that she is having the same problem, she owns an Apple 6 plus. With that said I was wondering if there was work being done on a tower near our area (I believe our town signal comes from the Seneca, SC Location, 29672 zip) or if it's an internal problem possible with our sim cards that we need to replace?
We always strive for our customers to have the best service experience. I appreciate you reaching out in regards to this coverage concern. Let's dive in to see what's going on. How long has this been happening? Are those the only two locations that you have service issues at? Does this happen indoors/outdoors? We look forward to hearing from you.
TakendraW_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Good morning,
Unfortunately no, I have been experiencing it both indoor and outdoor
(mainly outdoors since I use WiFi inside). I have recently travelled to
Florida and didn't seem to experience much trouble with signal strength but
at the same time I was near the beach and don't know how strong the
coverage is there. Other than that trip I've stayed locally (within a 15
Mile radius) and noticed the service randomly dropping from 3g to 4g. Even
currently as I reply to this email on my device it's showing two bars of 4G
service but no indicator arrows that data is being sent or received (arrows
under the 4G icon). I'm not sure what other information I can give but let
me know if there is any suggestions
On Aug 3, 2015 8:36 AM, "Verizon Wireless Customer Support" <
Thanks for all the information FaintlyThere. I know its frustrating to have issue with signal but we will do all we can to get it resolved. Lets start with some trouble-shooting steps to get this resovled. Does your phone have the latest software? Have you also tried a SIM card pull to reconnect your phone to the network? If you haven't, here are the steps http://vz.to/1tnrxGM . Keep us posted and let us know if this helps.
KinquanaH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
My phone is currently running Android 5.1 which is the latest I think
that's been released for my phone. I would do a sim card pull but my phone
requires a special toppling to pop open the slot (moto x 2nd gen)
On Aug 3, 2015 10:13 AM, "Verizon Wireless Customer Support" <
Thanks for the updatae FaintlyThere. Has there been in changes in your area? Any new home, buildings, developments built? Our next step is to review your account and do some further investigation into your area. Please reach out to us via private message. We ewill need to gather some information to further assit you.
KinquanaH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I live in an older mountain town, as far as I know there hasn't been any
new development in our area, within the limits of Walhalla or neighboring
town of West Union with the exception of the widening of main street but
there wasn't any movements in the line work that I'm aware of. The roadwork
probably spans a mile or two at best but really only involves the removal
of an extended pavement to be used as an additional lane. There was also
some wooded area taken down for a municipal complex in between the town
limits of Walhalla & Seneca but once again no line work has been down
there, just land clearing. other than that there hasn't been anything
happening in our area, at least nothing that I can think of that would
cause a drop in signal strength.
If you need to review my account then my account number is: 324734987-00001.
Let me know if there is any further information I can provide
Thank you
On Wed, Aug 5, 2015 at 10:37 AM, Verizon Wireless Customer Support <
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