Get up to $300 to awitch but us long term customers get nothing.
JimSmity
Enthusiast - Level 2

Been with Verizon since long before it was Verizon (1995) but that doesn't matter. Still get charged the $40 upgrade fee while new comers get hundreds to switch. What kind of BS is that? I'll probably switch next renewal to some,other service who cares about their current customers.

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Re: Get up to $300 to awitch but us long term customers get nothing.
jamesdixn1
Enthusiast - Level 3

They couldn't care less how long as you been a customer. In fact the longer you've been with them they assume you're going to stay with them so ?

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Re: Get up to $300 to awitch but us long term customers get nothing.
vzw_customer_support
Customer Service Rep

JimSmity, we want you to know that we do care! It's our goal to ensure that you have the best experience possible on your new phone. The upgrade fee helps us cover Verizon Cloud, Wireless Workshops, online device support, and technical support for the life of that phone on our network.


For more information regarding the upgrade fee, click the link below:


http://www.verizonwireless.com/support/upgrade-fee-faqs/


LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Get up to $300 to awitch but us long term customers get nothing.
flutterfly8497
Specialist - Level 3

So you are going to switch to a company who offers you (now a new customer) $300 to switch...while they are not giving this promo to their current customers.  I guess the shoe feels different on the other foot, doesn't it.  "I'm mad this company doesn't give me stuff for being a long time customer! I will go to a different company who doesn't give long term customers stuff!" Think about it.

Re: Get up to $300 to awitch but us long term customers get nothing.
sprmankalel
Champion - Level 3

Nobody told you that you had to pay the $40 upgrade fee. You chose to take the subsidy. You could have paid full retail or gone on Edge and avoided the fee.

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Re: Get up to $300 to awitch but us long term customers get nothing.
Weth
Legend

As a long term customer, if you have a contract completed, you can get your annual charges reduced by up to $300. Forgo a new phone for a year and you get your $300.

Re: Get up to $300 to awitch but us long term customers get nothing.
sprmankalel
Champion - Level 3

I agree with Weth. You wouldn't believe how many times I would see people run into a store on THE DAY they were eligible to get a new phone. Even though the old one that they had was working great.

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Re: Get up to $300 to awitch but us long term customers get nothing.
JimSmity
Enthusiast - Level 2

But like i said, you give new customers up,to $300. So I'm paying for them. Got it.

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Re: Get up to $300 to awitch but us long term customers get nothing.
JimSmity
Enthusiast - Level 2

I would just play the switch game every contract end. Over to a new company that gives the best offer.

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Re: Get up to $300 to awitch but us long term customers get nothing.
JimSmity
Enthusiast - Level 2

And pay more, yup.

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