I can't disable visual voicemail on my droid turbo. Plan B is to try to set up a quick dial icon using *86. Can anyone help me on how to set up a quick dial icon? Thanks!
Geedub1023
Enthusiast - Level 2

Rookie here needing help.  I can't disable visual voicemail on my droid turbo.  Plan B is to try and set up a quick dial icon using *86 as the number so I can check voicemail without seeing those annoying "visual voicemail available" messages.  Can anyone tell me how to set up the quick dial icon?  Thanks!

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Re: I can't disable visual voicemail on my droid turbo.  Plan B is to try to set up a quick dial icon using *86.  Can anyone help me on how to set up a quick dial icon?  Thanks!
tikibar1
Community Leader
Community Leader

Create a Contact called Voice Mail.  To avoid issues accessing your voice mail if you're traveling outside your home area, enter the number as:

xxxxxxxxxx,,pppp#

where the x's represent your phone number, the commas are for pauses, the p's represent your voice mail password (so you won't have to enter it every time you call voice mail).  Then place that contact on your home screen as a Direct Dial widget.

To set up a Direct Dial widget on the Turbo (other phones should be similar), long-press an empty space on a home screen and tap Widgets at the bottom.  Scroll over to Direct Dial and long-press it; it will then take you to the home screen ... place the widget where you want, then let go ... you'll be taken to your Contacts.  Scroll down to the Voice Mail contact that you just created, then tap it.  You should now have a Direct Dial to Voice Mail on your home screen.

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Re: I can't disable visual voicemail on my droid turbo. Plan B is to try to set up a quick dial icon using *86. Can anyone help me on how to set up a quick dial icon? Thanks!
vzw_customer_support
Customer Service Rep

We want you to fully enjoy your device, Geedub1023. While visual voicemail can be a awesome feature, you aren't required to keep it. You can change the voicemail feature in your account to the basic version at any time. Here's a link for how to change that feature. http://vz.to/1sdUr21
LynnE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I can't disable visual voicemail on my droid turbo.  Plan B is to try to set up a quick dial icon using *86.  Can anyone help me on how to set up a quick dial icon?  Thanks!
Geedub1023
Enthusiast - Level 2

Thanks but the link you provided doesn't help.  It takes me to a basic sign in webpage for Verizon.  How does that help?  If you're referring to the video, that didn't help either.  I'm old school so how about providing something like:  Here's how to set up a quick dial icon:  "Step 1.  Go to Settings and select Apps. Step 2.  Click on.... Step 3.  Select so and so.  Etc., Etc.  That would be helpful.  Thanks again but I still need HELP! 

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Re: I can't disable visual voicemail on my droid turbo. Plan B is to try to set up a quick dial icon using *86. Can anyone help me on how to set up a quick dial icon? Thanks!
Dave-in-Decatur
Specialist - Level 2

I'm having the same problem as the original poster, on my Samsung Note Edge running Android 5. It's good to see a VZW rep answering so quickly, even if it was the wrong answer, so let me explain the issue in more detail in hopes of getting the right answer.

I don't have Visual Voicemail and I don't want to get it. I understand the same to be true of Geedub1023. The link you provided, LynnE_VZW, leads to no information on how to do what we want: stop Visual Voicemail from sending notifications when we have voicemail activity, and just get a notification from basic voicemail that we can tap on and automatically dial *86 for voicemail. On my previous Verizon phones, that is what happened. On the new phone, if I get voicemail it is Visual Voicemail that sends the notification, and the only thing that happens when I tap that is a series of options to sign up for it. It never takes me to plain basic voicemail.

So: what setting do we need to change on our phones to have voicemail notifications that do not involve Visual Voicemail, but just take us directly to the phone with *86 dialed automatically?

Re: I can't disable visual voicemail on my droid turbo.  Plan B is to try to set up a quick dial icon using *86.  Can anyone help me on how to set up a quick dial icon?  Thanks!
tikibar1
Community Leader
Community Leader

Create a Contact called Voice Mail.  To avoid issues accessing your voice mail if you're traveling outside your home area, enter the number as:

xxxxxxxxxx,,pppp#

where the x's represent your phone number, the commas are for pauses, the p's represent your voice mail password (so you won't have to enter it every time you call voice mail).  Then place that contact on your home screen as a Direct Dial widget.

To set up a Direct Dial widget on the Turbo (other phones should be similar), long-press an empty space on a home screen and tap Widgets at the bottom.  Scroll over to Direct Dial and long-press it; it will then take you to the home screen ... place the widget where you want, then let go ... you'll be taken to your Contacts.  Scroll down to the Voice Mail contact that you just created, then tap it.  You should now have a Direct Dial to Voice Mail on your home screen.

Re: I can't disable visual voicemail on my droid turbo. Plan B is to try to set up a quick dial icon using *86. Can anyone help me on how to set up a quick dial icon? Thanks!
Dave-in-Decatur
Specialist - Level 2

Thanks, tikibar. Just FWIW, in Android 5 widgets, you have to tap on the Contacts widget folder, and Direct Dial is in there. Then you proceed as you outlined.

Another possibility is to create that contact (*86,,pppp can work), then assign it to a speed dial number. (You apparently can't edit speed dial #1, which on my phone is set up to dial regular voicemail, but requires you to enter your password manually.)

Any thoughts on canning the Visual Voicemail notifications? I checked in Application Manager, and it cannot be disabled (let alone uninstalled), nor can you uncheck its Notifications box.

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Re: I can't disable visual voicemail on my droid turbo.  Plan B is to try to set up a quick dial icon using *86.  Can anyone help me on how to set up a quick dial icon?  Thanks!
tikibar1
Community Leader
Community Leader

Dave-in-Decatur wrote:

Thanks, tikibar. Just FWIW, in Android 5 widgets, you have to tap on the Contacts widget folder, and Direct Dial is in there. Then you proceed as you outlined.

That's on a Samsung Note Edge.     The instructions above were for the OP's Turbo.  FWIW, on a Samsung S6, the Widget is called Contact.

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Re: I can't disable visual voicemail on my droid turbo. Plan B is to try to set up a quick dial icon using *86. Can anyone help me on how to set up a quick dial icon? Thanks!
Ann154
Community Leader
Community Leader

One option to consider, is adding a Visual Voicemail Block to your line. I had a issue recently involving resetting some call & message blocks on my line. The error kept stating that I had to subscribe to basic visual voicemail in order to remove the blocks. A few days later, I did subscribe to the basic visual voicemail to get my blocks working again. Next day, one of the VZW reps that roam this community assisted me in verifying the call blocks were in place and removed the basic Visual Voicemail per my request. He also added a Visual voicemail block to the line to prevent the application or other systems from trying to activate the Visual Voicemail.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: I can't disable visual voicemail on my droid turbo. Plan B is to try to set up a quick dial icon using *86. Can anyone help me on how to set up a quick dial icon? Thanks!
Dave-in-Decatur
Specialist - Level 2

Thanks, Ann. I'll keep that in mind if it continues to be a problem, or some simpler setting doesn't turn up.

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Re: I can't disable visual voicemail on my droid turbo.  Plan B is to try to set up a quick dial icon using *86.  Can anyone help me on how to set up a quick dial icon?  Thanks!
Geedub1023
Enthusiast - Level 2

Thanks to Dave, Tikibar1, and Ann.  I appreciate your supporting and very helpful messages!  With your assistance, I have been able to set-up an onscreen icon on my droid turbo which I can tap in order to quickly check voicemail messages.