How can I tell what apps are doing in the background?
Richw68
Newbie

My son is using Verizon's Messaging Plus app on his S5.  In the past two months the background data usage for the app has sky rocketed to 1.6 GB and increasing.  Does anyone know how I can see exactly what it is doing in the background?

Thanks,

Rich

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Correct answers
Re: Messaging Plus app from Verizon has used 1.6 GB in the background. How can I tell what the app is doing?
vzw_customer_support
Customer Service Rep
Richw68

As a father myself, I know how important keeping a eye on this usage is to you. There are a few ways you could do this through My Verizon. You can go in as the account owner and take a look at the text logs for his phone to see the types of messages that have been sent & received and what number(s) the conversation was between. If he is using another type of messaging app like Snapchat or Facebook Messenger, this usage will not appear in these records.

Which brings me to the next tool. We have a data utilization tool you can use to get a general idea about what type of services are using data. Here is a link to a video that shows you how to do this. http://spr.ly/6584BE9JY

Finally if you want to control the amount of data that the lines on your account are using, we offer a service known as Familybase. This link will tell you more about it including how to set it up and use it on your account. http://spr.ly/6585BE9Jl
BryanS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Messaging Plus app from Verizon has used 1.6 GB in the background. How can I tell what the app is doing?
Weth
Legend

Video and pictures messages sent and received is most likely explanation.

Look at the messages to see the content.

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Re: Messaging Plus app from Verizon has used 1.6 GB in the background. How can I tell what the app is doing?
Richw68
Newbie

Yeah I was thinking that, but I cannot see him sending that much in pictures in a month.  I could see the videos, but he states he does not get videos via test message.  Is there a way to look at a log or something that shows how many items were exchanged?  I have another user on a S4 that texts way more than he does even with pictures and the background data is no where near what this phone has done.

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Re: Messaging Plus app from Verizon has used 1.6 GB in the background. How can I tell what the app is doing?
vzw_customer_support
Customer Service Rep
Richw68

As a father myself, I know how important keeping a eye on this usage is to you. There are a few ways you could do this through My Verizon. You can go in as the account owner and take a look at the text logs for his phone to see the types of messages that have been sent & received and what number(s) the conversation was between. If he is using another type of messaging app like Snapchat or Facebook Messenger, this usage will not appear in these records.

Which brings me to the next tool. We have a data utilization tool you can use to get a general idea about what type of services are using data. Here is a link to a video that shows you how to do this. http://spr.ly/6584BE9JY

Finally if you want to control the amount of data that the lines on your account are using, we offer a service known as Familybase. This link will tell you more about it including how to set it up and use it on your account. http://spr.ly/6585BE9Jl
BryanS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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