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Can anyone help me. This is the 2nd time this has happened. Phone just shut down. The store held the start button and something else to restart. I can't seen to get it back on. Help.
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ptgeneral,
Look no further help is here! Let's get your phone powered up!
Were you accessing a certain app or function when the phone shut off? Is it fully charged? Press and hold power and volume down buttons for 12+ seconds and see if a menu to reboot appears. Keep us posted.
JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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ptgeneral,
Look no further help is here! Let's get your phone powered up!
Were you accessing a certain app or function when the phone shut off? Is it fully charged? Press and hold power and volume down buttons for 12+ seconds and see if a menu to reboot appears. Keep us posted.
JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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This happened to my phone. It just completely died after being charged up to 98 percent. I only had it on for about a couple of hours and then it died.
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I tried what you suggested and it now works. Why does this happen?
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Great question, hiddeninsight. There can be multiple reasons why your phone would shutdown. Phones sometimes use this as a safety mechanism you can say. Does this happen often? Do you power cycle your phone once a day? What are you doing on your phone when it shutsdown?
JorgeO_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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I had just finished charging my phone and in less than two hours, it just
shut off completely, no power no nothing. But I did find the steps to
reboot and that seemed to work. Haven't had an issue since.
On Mon, Jul 13, 2015 at 9:14 PM, Verizon Wireless Customer Support <