new service problems

[aahz92]

I just signed up my daughter and I to Verizon wireless.  I bought us both Note 4's. Both of us are not receiving some calls or text. More not. Not a great start to aour new service. Is this a common problem or is some setting wrong. We are frustrated and i.m thinking about switching back to our old carrier. Any help would be appreciated

[vzw_customer_support]

Welcome to our wireless family aahz92! I definitely want you and your daughter to have the best wireless experience and to receive all your calls and texts messages always! You indicate that you just signed up with us, please note that full completion of the port-in process may take up to 72 hours. Please let us know if issues continue after this port-in processing time and we'll explore options to resolve.

AntonioC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[aahz92]

We are on day 11 of our new service. Last week I tried calling my daughter and it would go straight to voicemail.  I became frustrated and texted the friend she was with to ask why my daughter isn't  answering. My D texted back stating her phone never rang. I chalked it up as a one time deal. However, my D tells me her friends tell her she is missing calls and text. This past weekend I traveled across the state to visit family and when I arrived I was told they called me several times with the calls to my phone going straight to voicemail.  My cousin stood next to me and called on his phone, the call went straight to voicemail.  Not sure what's going on. I find it curious that both of us are having the same problem. Perhaps it,s our account settings. Saturday is the end of our 14 day "trial" period. Sure hope we could get closure before then.

Thanks

[bizzareone]

Call Customer Service or Tech Support to make sure the provisioning (programming) on the devices are correct.

[vzw_customer_support]

We are truly happy to hear you signed up with our family aahz92. I'm so sorry you and your daughter are having issues with signal and service. This is not the experience we want you to have with us and would love to get your issues resolved. We don't want you to leave our family. What is your zip code? Are you and your daughter only having issues when you're inside a building?

KinquanaH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[aahz92]

We live in 33563 and when I tried calling myself from another phone I had 3

bars However it still went to voicemail. We have never had any issues went

connection at our local. Also calls missed was when I was passing through a

Orlando.

On Jul 8, 2015 10:13 AM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

aahz92,

This definitely isn't how we want your service to be especially after just joining us. Let's turn this around and ensure you don't miss additional calls and all your text come through. I suggest having your devices swapped out as well as your SIM Card. As you are still within your 14 days they will be replaced with brand new devices. Please visit a store near you to assist you with the change. http://vz.to/1rGiRhz

KarenC_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[aahz92 · Accepted solution]

Problem solved. Our old carrier numbers failed to port. Customer service

helped with that and now phones are working great. Finally receiving calls

and texts. Thx all

On Jul 10, 2015 1:19 PM, "Verizon Wireless Customer Support" <