Kid's phone broke - not under my plan
scott_ia
Newbie

My kid's phone is broke and she's under my sister's plan.  My sister lives almost 5hrs from us.  Can I go to my local Verizon store to get the phone replaced or does my sister have to do it in person?

Labels (1)
0 Likes
Re: Kid's phone broke - not under my plan
MiiHere
Champion - Level 3

Was there insurance on the device? If so you can file a claim online, you'll just need information from your sister or to have your sister do it.

Cell Phone File Insurance Claim Total Mobile Protection | Verizon Wireless

As for you going into a store, you would need to be an authorized manager on the account in order to add another device. She can do that by calling in.