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Ever since the lollipop update took over my Samsung note 4 the signal strength has gone to nothing. Trying to make call or just to continue a call is impossible. Either I loose voice contact or just loose the call which is almost every phone call. Or you go in and out while talking
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Ram55,
Software updates are supposse to help your device not make them worse. Let's see what is going on with your Note 4. Have you tried to power the device off yet and remove the sim card? This link here will walk you through how to do that: http://vz.to/1Lexy6L
ChristinaM_VZW
Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Yes I have and powering it down and back up, clearing unwanted apps.
Nothing is making a difference.
On Tue, Jun 23, 2015 at 8:19 PM, Verizon Wireless Customer Support <
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Make sure that your preferred network is set to CDMA/LTE and not Global.
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I changed it from global to the one you requested
Rick Stuksa
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Did you just do this or did you do it before my suggestion?
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First, today there is an outage. I don't know if you're in that area.
I would suggest getting a new SIM from a corporate VZW store.
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Well I don't think we are in the outage area everyone else is fine. This
all started right after the latest update. Sounds like to me we are
guessing at fixes. This has been going on since then so replacing the sims
card which are not cheap and making all of these changes which are not
fixing it why don't you guys just send me another phone?
On Wed, Jun 24, 2015 at 9:10 AM, sprmankalel <forums@verizonwireless.com>
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We are not Verizon.
SIM card costs you nothing if you visit a corporate store.
Have you factory reset the device?