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Phone signal sucks
Ram55
Enthusiast - Level 2
‎06-23-2015 05:26 PM

Ever since the lollipop update took over my Samsung note 4 the signal strength has gone to nothing. Trying to make call or just to continue a call is impossible.  Either I loose voice contact or just loose the call which is almost every phone call. Or you go in and out while talking

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Re: Phone signal sucks
vzw_customer_support
Customer Service Rep
‎06-23-2015 06:19 PM
Ram55,

Software updates are supposse to help your device not make them worse. Let's see what is going on with your Note 4. Have you tried to power the device off yet and remove the sim card? This link here will walk you through how to do that: http://vz.to/1Lexy6L



ChristinaM_VZW


Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Phone signal sucks
Ram55
Enthusiast - Level 2
‎06-24-2015 03:40 AM

Yes I have and powering it down and back up, clearing unwanted apps.

Nothing is making a difference.

On Tue, Jun 23, 2015 at 8:19 PM, Verizon Wireless Customer Support <

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Re: Phone signal sucks
sprmankalel
Champion - Level 3
‎06-24-2015 05:02 AM

Make sure that your preferred network is set to CDMA/LTE and not Global.

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Re: Phone signal sucks
Ram55
Enthusiast - Level 2
‎06-24-2015 06:09 AM

I changed it from global to the one you requested

Rick Stuksa

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Re: Phone signal sucks
sprmankalel
Champion - Level 3
‎06-24-2015 06:10 AM

Did you just do this or did you do it before my suggestion?

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Re: Phone signal sucks
Ram55
Enthusiast - Level 2
‎06-24-2015 06:21 AM

I don't think it is working. I have one bar and within a football field

from a Verizon tower. Same thing at home

Rick [removed]

Personal Information removed as required

Message was edited by Verizon Moderator

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Re: Phone signal sucks
sprmankalel
Champion - Level 3
‎06-24-2015 07:10 AM

First, today there is an outage. I don't know if you're in that area.

I would suggest getting a new SIM from a corporate VZW store.

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Re: Phone signal sucks
Ram55
Enthusiast - Level 2
‎06-24-2015 07:41 AM

Well I don't think we are in the outage area everyone else is fine. This

all started right after the latest update. Sounds like to me we are

guessing at fixes. This has been going on since then so replacing the sims

card which are not cheap and making all of these changes which are not

fixing it why don't you guys just send me another phone?

On Wed, Jun 24, 2015 at 9:10 AM, sprmankalel <forums@verizonwireless.com>

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Re: Phone signal sucks
sprmankalel
Champion - Level 3
‎06-24-2015 11:15 AM

We are not Verizon.

SIM card costs you nothing if you visit a corporate store.

Have you factory reset the device?

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