Why won't my phone recognize the sim card?

[pommeldroid]

I just bough a new iphone 5s for my son, it was working just fine. I updated the ios to 8.3, now it says no sim card, so I caanot send/receive calls or texts?

[vzw_customer_support · Accepted solution]

pommeldroid-

Congratulations on your new phone! We certainly want you having a working phone after a software update. The good news is this can be fixed. Please power off the phone, then remove the 4g Sim card, the steps are provided in the link below:

http://vz.to/1venK5m

Wait a few seconds, put the Sim card back in and restart the phone. Let us know if the "no Sim card" error still shows up.

CarmenT_VZW
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