6 Replies Latest reply on Aug 10, 2015 5:21 AM by Verizon Wireless Customer Support

    Chinese characters on screen


      After about two weeks of leaving my Ellipsis 7 turned off, today I tried to start it and got Chinese characters. Using the volume button to scroll, eventually I got photos of a kitten, a sportscar, daisies, then blank screens in various colors. And a bunch of other images that suggest it's running tests. The device with neither turn off nor boot. What do I do?