screen is frozen

[wlightell]

My phone was on and I was not using it. It had been working. I picked it up to use it and this was on the screen:

"Samsung Galaxy Note II"

I tried pushing the on off button and holding it down. Nothing happened.

I tried the instructions for a hard reset. (Pushing the 3 buttons) Nothing happened.

I tried taking the battery out, putting it back in after 5 or more minutes-still the same screen. I tried a different battery. Still the same screen.

I found a similar topic in this forum but no answer was given.

There has been no water or physical damage.

[vzw_customer_support]

This is very strange wlightell! Being that none of the troubleshooting steps are passing that particular screen, I recommend a visit to a Verizon Wireless store for a hands on evaluation. Please enter your ZIP code at vzw.com/StoreLocator to find a store near you.

AntonioC_VZW
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