Can't find bookmarks
jrh4054
Specialist - Level 3

I have used several file apps and can't find my bookmarks.  With Chrome I can find a few, but not nearly all the bookmarks.

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Correct answers
Re: Re: Re: Can't find bookmarks
vzw_customer_support
Customer Service Rep
jrh0828,

Help is here! You should see that option when launching a webpage. Visit http://www.verizonwireless.com/support/knowledge-base-102821/ for steps.

JohnB_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Can't find bookmarks
vzw_customer_support
Customer Service Rep
Hello jrh4054!

Let's get those bookmarks back! What model device do you have? Have you checked Internet Explorer to see if the rest of your bookmarks are there? I use both Chrome and IE, and some are listed in Chrome, and others in IE. Please provide some additional information for me. Thanks!

ChristinaB_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Re: Can't find bookmarks
jrh0828
Contributor - Level 1

I have an S4.  I guess I don't know how to use IE or if I'm using it.  I use Google for my search engine. The only way I can see all the bookmarks is to create one.  That takes me to a screen the shows them all.

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Re: Re: Can't find bookmarks
vzw_customer_support
Customer Service Rep
Thanks for the information, jrh0828!

I checked my references on how you are able to view all of your bookmarks without creating a new one. Please try these steps:
•From the Home webpage, tap Bookmarks icon. The Bookmarks page is displayed.

Press Menu key to display the following options:
•List/Thumbnail view: Select Thumbnail view (default) to view a thumbnail of the webpage with the name listed, or select List view to view a list of the bookmarks with Name and URL listed.
•Create folder: Creates a new folder in which to store new bookmarks.
•Delete: Erases selected bookmarks.
•Change order: Rearranges the current bookmarks.
•Move to folder: Selected bookmarks are moved to a selected folder.

I hope you find this information helpful.

ChristinaB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Re: Re: Can't find bookmarks
jrh0828
Contributor - Level 1

What home web page are you referring to?  I see no bookmarks icon anywhere.

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Re: Re: Re: Can't find bookmarks
vzw_customer_support
Customer Service Rep
jrh0828,

Help is here! You should see that option when launching a webpage. Visit http://www.verizonwireless.com/support/knowledge-base-102821/ for steps.

JohnB_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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