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I recently switched from a share everything plan to a prepaid plan. When I look at the data usage, it says that I have reached my limit. If I add up all the "usage" I am not even close to being at my limit and I can still use my data. Can someone explain this to me?
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We certainly want to make sure all of your data is available to you! That's incredibly important. To make sure everything is showing up the way it should I would recommend reaching out to our prepaid team at 888-294-6804. They can check on the usage and make sure this is corrected for you!
AndrewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Do you have a data limit or warning set in your phone? That would make sense. Also make sure your cycle date for data is set sorrectly in your phone. Hopefully this helps!
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Thanks for the reply. I don't think I was clear enough. I was looking at my data usage on MyVerizon. The same place you look at your bill and how many texts you've sent, etc. I don't have any data limits or warnings set in my phone and I'm not sure about the cycle date for my phone. I've never set that up before. (never needed to)
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We certainly want to make sure all of your data is available to you! That's incredibly important. To make sure everything is showing up the way it should I would recommend reaching out to our prepaid team at 888-294-6804. They can check on the usage and make sure this is corrected for you!
AndrewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!