I have to shut my phone off to get my email to come through? Blackberry Q10. Any ideas on how to correct this?

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Sounds like a sync issue. Do you have a long time in between sync periods? Or do you use push services instead of scheduled sync?

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I have never had the problem before it just started. do you think if I reload the email it might correct it?

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Refresh, reload, restart. Id try all the above.

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Thank you

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