have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone user for years.I was right! Or so I thought.... The Note 3 has been horrible. I am on my second phone(replaced it under warranty) and it still freezes, shuts off on its own, and will not come back on for long periods of time. Having had enough, I decided to EDGE Up to another device. On March 16th I tried to edge up my device online but was unable to. I immediately called to figure out what the problem was. Back in October I had a mix up in my billing where I had set up a payment. It was not done properly by customer service and as a result my line was cut off. I called the EXACT day it went off, filed a complaint about the lack of follow through for my arranged payment, and thought I had it straightened out as the payment was made that same day. That incident, although it was a Verizon error, caused my Edge Contract to be "hotlined". I spent an hour on the phone on March 16th clearing the whole mess up. When the conversation ended, the Verizon representative admitted it was a Verizon error, documented everything, and then told me she was filing a release for the hotline hold that would take a couple of days. Her name was Linda and I stupidly trusted what she said.
The days passed as I prepared to have a major foot surgery and to get my classroom straight before I would be out recovering for 3 weeks. All the time, my Samsung continued to glitch out like it has since I got it! While sitting on the couch recovering, I decided to deal with the phone issue again and EDGE UP. I figured 10 days latter, Linda would have taken care of the issue. Unfortunately, I faced the same problem and was told it was not eligible to edge up at this time. BACK on the phone again, 2 supervisors, 3 customer service reps. ( JOE from New York being the rudest customer service rep. I have EVER worked with) and 4 frustrating HOURS latter, Jason, the equally rude supervisor from Rochester, New York, informed me that Linda gave me BAD information, there was NOTHING he could do, and I am NOT eligible until April 14th!!!!! The WORST experience I have EVER had with a company. They were completely inept, rude, and not concerned about my time, my frustration, or the problems I was facing with their product in the LEAST. I have 4 LINES on Verizon that I am going to talk to Sprint about buying out. It was a horrible experience, and I can NOT believe I have no recourse or anyone to talk to....
Yes you dont. Next time be more responsible. Good luck at sprint.
Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions.
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