web short cuts on ellipsis 7 with kit kat

[inewton5]

web shortcuts. Since the software on my ellipses 7 was updated I lost all my website shortcuts and cannot place new ones on home page. All the usual methods involving chrome and/or using widgets don't work. Verizon tech support not at all helpful. They are stumped. Any suggestions?

Marty

[vzw_customer_support]

Help is right here, front and center inewton5! Let's get your ability to create web shortcuts restored on your Ellipsis 7 tablet. May I ask are you able to create multiple web tabs on the device? Also, what browser are you using on the tablet? As you share the details then we can customize a solution for you.

[inewton5]

Here is the issue . The tablet works perfectly in every respect except that

a shortcut to a favorite web page does not get placed on the homescreen.

I use the CHROME BROWSER which was on the tablet. I was, at the beginning

able to create shortcuts, by bookmarking the page and using a bookmark

widget.  There is also an option on chrome saying "add to home screen" this

does not work at all and never did. All this changed when I was told to

update. I lost ll my widget bookmarks and any widget bookmarks I create are

lost after the tablet is shut down. In summary  on the chrome browser *add

to home screen does not work* and *widget bookmarks can be created but

disappear after the tablet is closed down. * The same issue is found using

the DOLPHIN BROWSER.This took place after a software update from you to Kit

Kat.

The tablet states that my software is up to date. It is version

MV7B_411D37-442. The tablet HW version is D3A

Android version 4.42

Let me hear from you.

By the way the tablet was returned twice without any change by you. Very

frustrating.  I am not able to open multiple web pages at a time I can have

running a combo of a web page and app.

Inewton5

>> Personal information removed by Verizon Moderator to comply with the Verizon Wireless Terms of Service <<

[inewton5]

Its been several days after my reply to you and I still haven't heard are you really interested in solving the problem or are you just talk?

inewton 5

[carol_vzw]

Hi inewton

Thank you for your post. We also see that the "add to homescreen" option within Chrome is no longer placing a shortcut on the home screen. As a temporary workaround please use the 3x3 bookmark widget, which should remain in place when your device is powered off and on. Kindly report back if this is not the case. The issues you reported are being investigated.

[inewton5]

Using a 3x3 widget does not solve the problem at all. The widget disappears

upon reboot. None of the problems exists on my ellipsis 8 even after a

software update. I already told this to a Verizon tech rep. I was sent a

box twice . I returned the tablet twice. Nothing was done. I received a

note saying the tablet was functioning correctly. Not true . You seem

reluctant to replace the tablet. Why? I am a good Verizon customer. I

tried an ellipses 7 at a Verizon dealer which worked perfectly. I've 2 Vz

phones and two tablets?. Do you want my business? May I hear from you soon?

Inewton5

[inewton5]

The issue has not been resolved and after your two responses I have not

heard from you ? Are you just going to ignore the issue.

inewton5

[vzw_customer_support]

We certainly don't want you to feel like we are not listening to you inewton5. If you can send us a private message then we can get your concern addressed once and for all!
ArnettH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[tikibar1]

How To: Direct Message   and  ArnettH_VZW

[inewton5]

how do I send you a private message?

inewton5

On Thu, Apr 2, 2015 at 5:23 PM, Verizon Wireless Customer Support <