Why does the screen go blank when I try to use the keypad on a call?
istj0306
Enthusiast - Level 2

I'm having an issue with my keypad screen.  When I'm trying to "Press 4" while on a call, the keypad screen appears randomly for a second then disappears.  It takes a while to press any key, and then sometimes it gets the number more than once, since I'm pressing repeatedly to try to hit when the keypad is there.  Any ideas?  Thanks.

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Re: Keypad issues
dilbertaz
Specialist - Level 3

Does the whole screen go blank?  It could be the setting that turns the screen off while on a call to save on battery, it uses the front facing camera to detect your head (or hand perhaps in this case) and blank the screen.

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Re: Keypad issues
dilbertaz
Specialist - Level 3

Does the whole screen go blank?  It could be the setting that turns the screen off while on a call to save on battery, it uses the front facing camera to detect your head (or hand perhaps in this case) and blank the screen.

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Re: Keypad issues
istj0306
Enthusiast - Level 2

Yes, the whole screen is black...then flickers off and on with the keypad screen.  I had the turn off screen during calls set to yes, so I changed it.  Hopefully that will take care of it.  Thanks so much for your help.