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swipe lock disappeared
CarolDonnelly
Enthusiast - Level 1
‎03-05-2015 02:48 AM

I was using swipe lock. Then changed to pin.  Wanted to go back to swipe lock and get error which says: turned off by admin, encryption policy or credential  storage.  How do I turn it back on?  I did install the lollipop upgrade but that was dome time ago.

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Re: swipe lock disappeared
vzw_customer_support
Customer Service Rep
‎03-07-2015 05:26 AM

Hi CarolDonnelly,

We want your device to work properly at all times! Have you powered the device off/on since making the change to the pin? Did you turn off the pin first, then attempt to go back to swipe?

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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Re: swipe lock disappeared
CarolDonnelly
Enthusiast - Level 1
‎03-07-2015 07:18 PM

Yes I turned my phone off since.  And did try to go back to try to swipe.  The swipe option is greed out.  Could it have something to do with the security... support & protection and android device mgr?  Help

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Re: swipe lock disappeared
vzw_customer_support
Customer Service Rep
‎03-09-2015 08:24 PM

CarolDonnelly,

Let's find the missing swipe lock. What make/model phone do you have?


ErinW_VZW
Follow us on Twitter @VZWSupport

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Re: swipe lock disappeared
CarolDonnelly
Enthusiast - Level 1
‎03-19-2015 11:16 PM

The galaxy5s

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Re: swipe lock disappeared
CarolDonnelly
Enthusiast - Level 1
‎03-26-2015 01:43 AM

The galaxy 5

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Re: swipe lock disappeared
vzw_customer_support
Customer Service Rep
‎03-28-2015 05:36 AM
That's a great device CarolDonnelly! Let's try something a bit different. First, please shut phone off completely for 1 minute and then turn back on and do the following:

1. Change Screen Lock to PIN
2. Set a PIN
3. Lock then unlock the device using a PIN
4. Go back to Screen lock settings
5. Change Screen Lock to Fingerprint
6. Record the fingerprint
7. Lock device
8. Unlock using fingerprint
9. Go back to Screen Lock options
10. Swipe to Unlock was option should be available.

Please keep us posted.

Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: swipe lock disappeared
JC41
Newbie
‎04-25-2015 12:01 PM

I'm having the same issue with my galaxy note 4. I was using pin but I want to go back to swipe method to unlock and its not an available option. Please help

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Re: swipe lock disappeared
JC41
Newbie
‎04-25-2015 12:02 PM

It says "turned oof by adminstrator, encryption policy or credential storage"

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Re: swipe lock disappeared
vzw_customer_support
Customer Service Rep
‎04-25-2015 04:03 PM
Hello JC41! I'm sorry you're having trouble switching back. Do you happen to have a work or enterprise email set up on your phone? If so, they may have set a security policy in place requiring a PIN number.

Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport
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