high usage alert.
Vegeta_GG42
Enthusiast - Level 2

I just got an email telling me I have higher than normal usage on my data and need to call customer service about to prevent interruption in my service (something I thought the FCC banned), but the higher than normal usage came from the fact that my work did away with company phones to reduce costs and we now have to do all our emails, pictures of QA inspections (which is about 70MB of pictures per inspection with 20 inspections a day minimum), and video conferencing on our personal phones.  I am on the legacy unlimited plan because this isn't the first time work has done away with work phones, and my current phone still works after all these years so no need to upgrade.

What should I expect when I call them about this?  When I have to use my personal phone for work I end up using about 48-50GB a month because of all the conferences and emails I go through in a day.  I don't get reembursed through work so staying unlimited is the best I can do to keep a phone and my job.

Labels (1)
Re: high usage alert.
Snn5
Legend

I'm not sure if there ever was real throttling or optimization on the top 5% of data users.  I will say that in your contract it states that abnormal use, any use that negatively impacts the network, or any amount of use deemed extraneous by Verizon is grounds for termination or other actions to reduce use.

0 Likes
Re: high usage alert.
Not applicable

The FCC didn't ban anything.48-50 GB is excessive for mobile data and definitely put you in the top 5% probably top 1%. And yes Verizon can throttle you if you're trying to use your device for teleconferencing all the time.

Re: high usage alert.
Weth
Legend

I take it you are not in California. A company not reimbursing you for using your own phone is no longer legal.

California court mandates BYOD reimbursement | ZDNet

Re: high usage alert.
dilbertaz
Specialist - Level 3

Do you have wifi available at your place of employment?   Moving to a newer phone supporting wifi (assuming your existing phone doesn't) would cut that usage down to a minimal amount once again.  If they don't it is the least they should provide if they require you to use your personal phone for work purposes.

Re: high usage alert.
Not applicable

There hasn't been as smartphone come out in the last 5 years that didn't have wi-fi.

Re: high usage alert.
mama23dogs
Legend

I Gather your fellow employees have similar problem?  Ask around, what solutions do that have other than paying $300 a month for a data plan?

T-Mobile?

Re: high usage alert.
Not applicable

Maybe they can't get T-Mobile. In fact if they live in an area where wi-fi isn't available I doubt T-Mobile is.

0 Likes
Re: high usage alert.
mama23dogs
Legend

You may be correct.  Both AT&T and Verizon have hotspots all over the place.

so does Cox internet, and Uverse internet.  Possibly others as well.

0 Likes
Re: high usage alert.
dilbertaz
Specialist - Level 3

Comcast (aka Xfinity) has free hotspots all over if you are a Comcast user too.

0 Likes