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Messages+ not working on non-Verizon Android phone.
majikshop
Newbie
‎03-02-2015 05:56 AM

I can download and install Messages+ from the Google Play store on my phone.  The application launches, and gives me the "Go Beyond Text" screen.  I click "Get Started" and it briefly flashes "Please wait, starting service" and then drops me to the messaging screen.  It does not give me the opportunity to input/subscribe with my Verizon information.  If I go into the settings menu and choose "Subscribe" the same thing happens.

Please help! 

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Re: Messages+ not working on non-Verizon Android phone.
rcschnoor
Legend
‎03-02-2015 07:07 AM

majikshop wrote:

No - the FAQ says it will work on any device that meets the minimum specs.  My iPad 2 has no cellular radio, so it's not a Verizon device, and it works fine on that.

Can you link to the FAQ which says this. I see the following on the Verizon Messages FAQ page:

Verizon Messages supports most Verizon Wireless Android phones and a wide range of Android tablets.

There is a difference in how the app works on a phone and on a tablet. On a phone, it syncs with the phone number associated with the phone. Since the phone in question IS NOT a Verizon phone, it will not register/sync. On a tablet, the app must sync with a Verizon Wireless phone number, not a number which is associated with the tablet. This is why you can use it on the wifi tablet but not on a phone from another carrier.

If you want to utilize Verizon Messages abroad, you may be better served using it on your tablet.Smiley Happy

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Re: Messages+ not working on non-Verizon Android phone.
Snn5
Legend
‎03-02-2015 06:15 AM

Does messaging work?

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Re: Messages+ not working on non-Verizon Android phone.
majikshop
Newbie
‎03-02-2015 06:25 AM

No - like the title of the thread says - Messages+ does NOT work on this phone, hence the request for help.

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Re: Messages+ not working on non-Verizon Android phone.
tikibar1
Community Leader
Community Leader
‎03-02-2015 06:37 AM

Your subject and post are a bit confusing ... you have VzW service, but you're trying to install Verizon Messages on a phone that isn't Verizon branded?  Or is it that the phone isn't currently active on your phone line?

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Re: Messages+ not working on non-Verizon Android phone.
Snn5
Legend
‎03-02-2015 06:41 AM

Sorry, you said it dropped you at the messaging screen.  I installed it.  System asks me if I want Messages+ to be the default app.  then, NOTE M+ must be set as default.  GO BEYOND...Get started.  Please wait, starting service.  Exit welcome screen or swipe through intro screen.  Circle next to magnifying glass and 3 vertical line icon top right screen spins.  That's it. Nothing else happens for me.  App is working fine.  I get no SUBSCRIBE message or option.

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Re: Messages+ not working on non-Verizon Android phone.
majikshop
Newbie
‎03-02-2015 06:43 AM

That's correct - I have a Verizon phone, which is my primary phone and phone number.  I also have a phone from another carrier that I take with me outside the country.  The Messages+ app is supposed to allow you access your Verizon SMS/MMS on any device with internet connectivity.  In fact, I have it loaded on a Wi-Fi only iPad 2, and it works fine.

The issue is that it isn't working right on my non-Verizon Android phone.

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Re: Messages+ not working on non-Verizon Android phone.
tikibar1
Community Leader
Community Leader
‎03-02-2015 06:47 AM

majikshop wrote:

The issue is that it isn't working right on my non-Verizon Android phone.

That's why it won't work. 

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Re: Messages+ not working on non-Verizon Android phone.
Snn5
Legend
‎03-02-2015 06:47 AM

If memory serves, you have to register each device from the settings menu, which you can also do from the desktop or webpage app.

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Re: Messages+ not working on non-Verizon Android phone.
majikshop
Newbie
‎03-02-2015 06:53 AM

No - the FAQ says it will work on any device that meets the minimum specs.  My iPad 2 has no cellular radio, so it's not a Verizon device, and it works fine on that.

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Re: Messages+ not working on non-Verizon Android phone.
majikshop
Newbie
‎03-02-2015 06:53 AM

Registering it from the Settings menu doesn't work - as I said in the entry that started the thread.

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