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Cant unlock with finger print scanner and alternate password is not working, what should I do?
Saggo
Enthusiast - Level 1
‎02-22-2015 09:06 AM

Is there a default password???

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Re: Cant unlock with finger print scanner and alternate password is not working...only have a few tries left before it resets to factory...help please???
tikibar1
Community Leader
Community Leader
‎02-22-2015 09:40 AM

If you activated Android Device Manager on your phone and associated it with your Google account, you may be able to use Android Device Manager to unlock your phone. 

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Re: Cant unlock with finger print scanner and alternate password is not working...only have a few tries left before it resets to factory...help please???
tikibar1
Community Leader
Community Leader
‎02-22-2015 09:40 AM

If you activated Android Device Manager on your phone and associated it with your Google account, you may be able to use Android Device Manager to unlock your phone. 

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Re: Cant unlock with finger print scanner and alternate password is not working...only have a few tries left before it resets to factory...help please???
Saggo
Enthusiast - Level 1
‎02-22-2015 09:48 AM

Just got it figured out...that is what it took, thanks!!

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Re: Cant unlock with finger print scanner and alternate password is not working...only have a few tries left before it resets to factory...help please???
tikibar1
Community Leader
Community Leader
‎02-22-2015 09:50 AM

Wahoo! 

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