Being a a valued customer at Verizon?
cbinsner
Enthusiast - Level 2

Verizon does not value their customer...it's time for some change!   Paid from Feb. 2006 (customer since 2001 but did not go back this far) to Feb. 2015, a total of $17381.45.  Never called me or emailed me of any type of promotion, the phone upgrades they offered where not really anything because you get hooked with another two year contract. When I switched provider, still charged me with a $170.00 cancellation fee and since I didn't canceled  a tablet they charged me $ 80.00 per month for a 4 GB line.  When i asked if they could do something about this so maybe I come back to Verizon in the future, I just got hung up on.  This is what paying more than $ 17381.45 get you.  Great Customer Service.   Seems like Verizon really doesn't care because still has enough costumer to take from.  cbinsner

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Re: Being a a valued customer at Verizon?
ynggrsshppr91
Specialist - Level 2

Did you have service for those 14 years? That's what you paid for. Does Walmart give you a Free TV because you bought a ton of crap there for 14 years? No. No they don't.

Re: Being a a valued customer at Verizon?
kaebfly
Champion - Level 3

You were charged a $170 fee likely because you were still in contract. I don't care what provider you're with...if you're under contract and you don't finish it out then you will owe them money.

You chose not to cancel the tablet so yes, you were charged every month for it. Unless you failed to give some other info about this part then yes, you were supposed to be charged.

You wanted to upgrade and the stipulation for doing so at the time with a subsidized phone price was to sign a 2 year contract. Would have happened with any other provider so....Verizon isn't the big bad wolf on this.

As for how much you paid over the years...every plan you had you agreed to. Every month you had service you owed that money. Every month Verizon did their part by providing the service you and the company agreed to. In no way were you owed anything above that so going out of your way to put the dollar amount you've paid through the years doesn't make VZW look like the devil that didn't love you enough. It looks like you as a customer enjoyed their service enough to continue the relationship. Each time your contract ended you could have made the decision to move on to a better company. There is a reason you didn't do that. There is a reason I have done that (I've been a customer a little longer than the years you posted and have paid substantially more than you have over the years). VZW doesn't owe me or any of us anything more than the services we agreed upon for the price we agreed upon. If they failed to provide you with those outlined things then yes, you have a right to be mad. Them not giving you loyalty perks...that's not owed to you. Those are things that no company is required to do. If that is important to you then hopefully you are now with a company that will give you those things.

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Re: Being a a valued customer at Verizon?
kaebfly
Champion - Level 3

Meant there is a reason I haven't done that (typo)

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Re: Being a a valued customer at Verizon?
cbinsner
Enthusiast - Level 2

YYes they do in form of coupons and other promotions.  Verizon took away my unlimited everything contract as soon my wife upgraded her phone.  Costco rewarded me several hundred dollars for shopping with them!  Thanks for your input.

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Re: Being a a valued customer at Verizon?
cbinsner
Enthusiast - Level 2

Well, thanks for the reply, I was thinking the same way you are thinking, and yes I forgot to cancel, but verizon charged me a family plan for  the tablet...but you right, now was the time to change and being a long time customer doesn't mean anything to Verizon.  Right now they still have good network reception, but that should not give them the right not to care, for me maybe being their customer in the future again. Which I will not for the tablet charge....no calls no internet use...so what kind of service did the actually provided to me for the $80.00 charge?  Sorry but still bad wolf for me.

cbinsner

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Re: Being a a valued customer at Verizon?
rcschnoor
Legend

cbinsner wrote:

YYes they do in form of coupons and other promotions.  Verizon took away my unlimited everything contract as soon my wife upgraded her phone.  Costco rewarded me several hundred dollars for shopping with them!  Thanks for your input.

And Verizon gave you a several hundred dollar discount on the price of your phone...

Re: Being a a valued customer at Verizon?
cbinsner
Enthusiast - Level 2

Costco does not make me stay for two more years and the have inexpensive customer service. You need to compare provider to provider and not Walmart with Verizo. 

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Re: Being a a valued customer at Verizon?
rcschnoor
Legend

cbinsner wrote:

Costco does not make me stay for two more years

You are right, you only pay IN ADVANCE for 1 full year to be a Costco customer, not 2 years.

cbinsner wrote:

You need to compare provider to provider and not Walmart with Verizo. 

I wasn't the one who started comparing Verizon with Costco, you did. If you don't think the 2 should be compared, why did you do it???

Re: Being a a valued customer at Verizon?
cbinsner
Enthusiast - Level 2

and it only costs 10% compared to verizon.

On Thu, Feb 19, 2015 at 7:54 AM, rcschnoor <forums@verizonwireless.com>

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