I'm having many of the same issues. I got this prepaid phone a few months ago because I wanted the better coverage of Verizon's network instead of T-Mobile. Only downfall is, I've spent an arm and a leg just to keep a working phone! I bought a $45 prepaid card from Walmart and activated it in the parking lot. When I started the phone, it asked for a credit card number to input for billing (AFTER I had already entered the code from the prepaid card I just purchased). Verizon then billed my credit card for $45 on top of the $45 I had just bought from Walmart minutes before. I called the number on the back of the prepaid card purchased from Walmart and it said it had already been activated and had no balance remaining....huh?! So I spent $90 on one month of service?! I called, tried to get it resolved and, of course, no one was of absolutely any help (that "live chat" service you provide is both terrible in that it disconnects and the "customer service representatives" are just down right RUDE!!) So I say "whatever" and move on. Within two weeks, I'm out of data (shocker I know). I added 3G of data online for $20. It went through fine but then within days said I was out of data again. WHAT?! So now I have so spend ANOTHER $20 on top of the $110 I've already spent for one month of service when the previous day I had over half my data left? That makes sense, right?!....
Already angry, I go online to buy more data when I come to find you can not purchase more data unless you renew your plan for another month! HHHMMMM! So even though I had 10 days remaining on my "unlimited talk/text" I did not have the option to add data for that 10 days until I renew my bill. So, that's what I did. Another $45 for a "month". In another 2 weeks, I'm out of data again. But this time I don't have the option to buy more data, only to renew my plan, again. So all in all, I have paid my "monthly" bill SIX times for LESS THAN THREE MONTHS!!! SIX!! Every time I log on it appears yet again that I have ZERO balance on my bill and no data. I am BEYOND frustrated, furious, and aggravated. I am done throwing my money at Verizon for nothing! After almost $500 in three months for a prepaid phone (already BOGUS!), I STILL have 10 days left on my bill and no way to add more data (clicked "add more data" this morning, confirmed, and the screen said "...could take up to 15 minutes to activate" or whatever. Then an hour later, still nothing. Go on to the website, and the option to buy more data is now gone. Nothing appears but "add more funds". NO! I'm not adding more funds to my plan that doesn't expire for 10 more days! I don't need "funds" I need DATA!)
In short, Verizon is hands down the worst company I've ever personally had the displeasure of dealing with. Their customer support is awful and rude, their prepaid phone plans/data are somehow not tracked by Verizon (you have to call a separate number to speak to anyone), their prices are just ridiculous, and OH YEAH, they literally STEAL your money from beneath your feet. I already had to file a claim with the BBB about 5 years ago for some outlandish claim that we owe them $10,000 for data! EXCUSE ME?! $10,000 for something intangible that we never used !!!!! Sorry, I don't have that kind of money to pay on a [removal required by the Verizon Wireless Terms of Service] cell phone!!! Thanks for nothing Verizon, you have made me mad, angry, and disappointed all at once. There are a TON more cell phone companies that treat their customers with actual respect. This treatment, however, is just uncalled for.
