NC 27358, 27409, 27410 slow data / no signal
Hotwire454
Newbie

Not sure if a tower has been dropped in this area but my signal has gotten extremely weak, especially in doors.  Are there any reports or information I can look up to see if this will be resolved?

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Re: NC 27358, 27409, 27410 slow data / no signal
vzw_customer_support
Customer Service Rep

We're always working hard to resolve any service issues reported, Hotwire454. I checked out those three zip codes you provided and don't see any reports of a recent change. Indoors will usually be more difficult to pick up a strong signal due to the interference building matierials cause with the service. When did you notice a change? What model phone do you use? Do you know of any other Verizon Wireless lines that have noticed the change in signal as well?

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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Re: NC 27358, 27409, 27410 slow data / no signal
Hotwire454
Newbie

Hey Jennifer,

It's been going in for at least a month now, been expecting it to get better but it hasn't.  I'm using an HTC one m8, latest software, no hacks.  My wife and a couple others at work have noticed as well.

I understand about the signal strength in buildings, but it's gotten to the point where we have 0 service in places we used to have service.  Wal-Mart on Battleground, Lowe's foods on Church street..  sometimes you need to contact someone and about have to exit the store / restaurant to be able to make a call or receive a text.

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Re: NC 27358, 27409, 27410 slow data / no signal
vzw_customer_support
Customer Service Rep

Hotwire454 We appreicate the details. Upon checking our coverage map we do see there are areas of opportunity. Have you spoke with technical support to have a network ticket filed? How is service at your home? Any different?

SheritaH_VZW
Follow us on Twitter
@VZWSupport

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Re: NC 27358, 27409, 27410 slow data / no signal
Hotwire454
Newbie

I have not spoken with technical support nor opened a ticket.  I've got 1-2 bars 4G at my house but sometimes service is spotty if I'm on a phone call.

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Re: NC 27358, 27409, 27410 slow data / no signal
vzw_customer_support
Customer Service Rep

Hotwire454 we'll get things moving in the right direction! Check the device's signal strength (RSSI) by http://vz.to/1xxMTbE 

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: NC 27358, 27409, 27410 slow data / no signal
Hotwire454
Newbie

-111 to -115dBm sitting in my office

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Re: NC 27358, 27409, 27410 slow data / no signal
vzw_customer_support
Customer Service Rep

Hotwire454,

Thanks for the info.  Let's continue this in Private Message so that we can access your account possibly file a Network remedy ticket.  I look forward to hearing back from you in PM.


TrevorC_VZW

Follow us on Twitter @VZWSupport

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Re: NC 27358, 27409, 27410 slow data / no signal
Hotwire454
Newbie

This has still not been resolved and I have not been contacted by private message.  Phone is showing -114 to -117dB in the same exact location as previously noted. @TrevorC_VZW

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