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sync error code 36
cgoodall
Newbie
‎05-05-2014 09:05 PM

After my HTC DNA upgraded to Kit Kat, My backup assistant won't sync. I get error code 36. How can I fix this?

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Re: sync error code 36
kujo317
Enthusiast - Level 1
‎05-06-2014 04:55 AM

Same here. I'm trying to find out what code 36 is.

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Re: sync error code 36
gcmuddpuppies
Newbie
‎05-07-2014 04:57 AM

I'm having same problem, did you get an answer?

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Re: sync error code 36
kujo317
Enthusiast - Level 1
‎05-07-2014 05:35 AM

It has something to do with the SIM card & pin. I'll probably have to get ANOTHER card, which quik make #4. This HTC DNA has not been SIM card friendly.

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Re: sync error code 36
kujo317
Enthusiast - Level 1
‎05-07-2014 05:37 AM

** sorry for the type-o's **

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Re: sync error code 36
vzw_customer_support
Customer Service Rep
‎05-08-2014 05:20 AM

cgoodall,

Let's ensure that you can safely back up your information. Does this error appear when attempting to sync your information? Have you tried syncing your contacts through our website? http://bit.ly/1gEezVc From your phone, when going to Settings>Accounts & Sync>Backup Assistant Plus is Contacts selected?

AndreaS_VZW
Follow us on Twitter @VZWSupport

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Re: sync error code 36
kevink2300
Enthusiast - Level 1
‎05-08-2014 07:35 PM

I am also getting this error 36 since my OS upgrade on a Galaxy S4.  Sync Contacts is selected.  The sync fails each time when scheduled and when I try to run it manually.

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Re: sync error code 36
kujo317
Enthusiast - Level 1
‎05-08-2014 07:53 PM

So we're having to use something that we could be charged for? No thanks, my bill is big enough. I would prefer a fix.

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Re: sync error code 36
vzw_customer_support
Customer Service Rep
‎05-09-2014 05:19 AM

Good morning gcmuddpuppies! I had same issue after my software update and I resolved by doing a hard reset. Give it a try http://bit.ly/WOhhsK

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

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Re: sync error code 36
cwrightNow
Newbie
‎08-26-2015 01:36 PM

I am having the same issue.  Using a Prepaid plan and Verizon will not let prepaid customers use Verizon Cloud

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